TBD

We welcome payments from various card providers, including VISA, MasterCard, and American Express, as well as through PayPal.

Please note that we do not accept bank transfers or cash on delivery as payment methods.

We offer worldwide shipping to countries with accessible local postal services, including but not limited to the United Kingdom, Europe, North America, Central America, South America, Asia. Our preferred shipping provider is Royal Mail, but we may opt for alternative couriers for the convenience of our customers.

Please note that we reserve the right to request additional shipping fees if necessary, which may be based on factors such as the shipping address (especially for remote areas), custom orders, package size, and item quantity/weight.

Our shipping costs are determined by a flat rate system, calculated using the maximum allowable weights and dimensions specified by Royal Mail.

Your ordered items will typically be prepared and shipped within 1-3 business days. However, during extended holidays like summer break, Golden Week, year-end, and New Year holidays, there may be delays due to temporary closures of our operations. Please consider these holidays if you have time-sensitive delivery requirements.

It's important to be aware that additional charges for customs clearance or import taxes may be imposed by your country of delivery. The imposition of these duties can vary depending on factors such as the order value and local regulations. Customs policies differ from one country to another, so we recommend contacting the customs office or local postal service in your receiving country for detailed information regarding potential charges and regulations.

Item Condition

If your order arrives damaged, defective, or different from what you ordered, please contact us within fourteen days of receiving the delivery using the "Contact Us" option. In the case of shipping damage, please refer to Section Damage Due to Delivery Accident and notify us immediately.

Return and Exchange Restrictions

Please note that we cannot accept returns or exchanges in the following situations:

- Returns and exchanges resulting from customer errors (e.g., due to a product misselection).

- Requests made more than fourteen days after delivery.

- Items that have been used.

- Items damaged or stained by the customer. Including but not limited too lost, or discarded parts.

- Items that have been processed or repaired by the customer.

- Sale items.

- Items that were specifically ordered for the customer by request.

Return Costs

Customers are responsible for covering the return shipping costs, except in cases of returning a defective item or a wrong delivery. In such cases, we will cover the return costs.

Defective Items

If you receive an incorrect or defective item, please inform us within fourteen days of receiving the delivery. We will cover the return shipping costs and promptly arrange for a replacement or exchange. Please be aware that replacement or exchange requests will not be accepted after fourteen days from the receipt of delivery.

Damage Due to Delivery Accident

The responsibility for accidental product damage after dispatch rests with the customer. While we take great care in managing, storing, and delivering our products, if you receive a package that is damaged or soiled, please follow these steps:

- 1. Open the box and inspect the item's condition before signing as the recipient.

- 2. If the item is damaged, mark it as "Refused by addressee."

- 3. Request the local delivery post office to prepare a "Damage report."

The "Refused by addressee" item will be unconditionally returned to the sender, and the "Damage report" is essential for processing the claim once the item returns to us. Please report shipping damage to us using the "Contact Us" form.

Replacements for Damaged Items

After inspecting and accepting the returned item, we will send you a replacement product. 

Please refer to our guidelines before making inquiry.

Depending on the contents of your inquiry, it may take us a few days to reply.

For inquiries contact:

Email: GOLDENJOINERY.STORE@OUTLOOK.COM

We will be launching soon a membership program that offers special benefits to GOLDEN JOINERY customers.

This will be conducted via Patreon.

Q: Where can I locate the tracking number for my purchase?
A: The tracking number will be included in the shipping notification email.

Q: When and how can I request the cancellation of my order?
A: You can cancel your order before the shipping process commences. Please get in touch with us promptly if you wish to cancel.

Q: How can I terminate my membership?
A: If you want to cancel your membership, please consult Patreon's Help and Guide for guidance.

GOLDEN JOINERY offers a wide array of premium Kintsugi materials sourced from Japan, catering to a diverse clientele interested in exploring their own unique techniques within our traditional practices. Our selection includes approximately 100 Kintsugi materials and items, ranging from traditional metal powders crafted with centuries-old techniques, offering a variety of contrast levels, to meticulously handcrafted artisan paintbrushes.

In addition to our Kintsugi offerings, we also provide traditional Japanese art pieces and other high-quality materials for purchase.

We are dedicated to the continuous exploration, development, and introduction of new items, often through collaborations with artisans and wholesalers, to enrich and promote the cultural expression of Japan.

Q: What are your operating hours?
A: GOLDEN JOINERY STUDIO operates from 10:00 AM to 5:00 PM and remains closed on weekends. While we are a part-time business, we strive to handle all shipping and communications within these specified hours.

COMING SOON

INSTAGRAM: https://www.instagram.com/goldenjoinerystudio/

PATREON: https://www.patreon.com/GoldenJoineryStudio

Q: Are there instructional videos available showcasing your products in English?
A: We anticipate having such videos in the near future. In the meantime, we do offer comprehensive instruction booklets, and our product listings are highly detailed. Additionally, numerous skilled and experienced artisans have created instructional videos on YouTube. We encourage you to search for them, as acquiring knowledge is essential for mastering the art of Kintsugi.